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Information Technology
Book to assist with using various applications and services.
Duo Multifactor Authentication
Duo is a two-factor authentication provider used to provide an extra layer of security across the organizations services.
LiquidFiles
LiquidFiles provides the organization with a secure method of sending and receiving documents.
FortiClient VPN
FortiClient is an application which allows remote staff to connect and access internal documents and resources.
KnowBe4 Training
The KnowBe4 service provides online training and ongoing testing platform to help in the detection and reduction of online threats.
IT Support
Connecting with IT for assistance.
Microsoft 365
Information on how Microsoft 365 is configured and guides on using its services.
IT Policies
IT policies which govern acceptable use practices within the organization.
Microsoft Outlook
Articles on configuring and using Microsoft Outlook.
1Password
1Password is a password manager used to store all of the companies shared and employee specific passwords.
Conference Room
Helpful articles on using the equipment within the Conference Room.
Troubleshooting Knowledge Base
A resource to assist you in troubleshooting and resolving known IT issues.
Laptop Configuration
A book walking you through how your laptop is configured, managed and what restrictions are put in place.
IT Policies (Draft)
This books contains a full listing of all IT policies enacted within the organization.
Client Support
Documentation to assist customers of George & Bell Consulting.
PayWorks
PayWork's is where you can go to see your pay stub and other employment information.
Account Basics
Information on accessing and modifying your account.
Troubleshooting
Offline Access
Duo Offline Access enables you to continue to logon to your laptop when internet access is not available. It works by validating your identity via an ever-changing 6-digit code on your Duo Mobile app.
Account Basics
Training
Information related to accessing and completing your KnowBe4 security training.
LiquidFiles Secure Transfer Service
LiquidFiles is a file transfer service that helps ensure the security and confidentiality of all documents provided to George & Bell Consulting. The service works by ensuring that all confidential documents are transmitted in encrypted form and that the recipi...
Outlook App
Using 1Password
Troubleshooting
Assigned Equipment
Outlines what equipment each employee can expect when employed with George & Bell Consulting and how equipment is handled through its lifecycle.
Restrictions
Microsoft Office 365
Communications
AutoArchive
AutoArchive is a feature in Microsoft Outlook that automatically moves email messages from your work email account into a local archive file. AutoArchive is used within the organization to move sensitive or confidential messages off of your cloud-based email a...
Scheduled Maintenance
In-Place Restrictions
Accessing Your Account
Phishing Information
Single Sign On (SSO)
Accessing Your Account
The KnowBe4 training can be accessed via the following URL. Please login with your email address and password. https://training.knowbe4.com/ The KnowBe4 service does not use your domain credentials. If you are unable to access your account or recall your pas...
Reset Password
If you've forgotten your account credentials, please browse to the following URL to perform a password reset. https://training.knowbe4.com/users/password/new Your new password must be at least 12 characters in length. We recommend not reusing an existing pas...
Requesting Support
If you have a question or issues related to IT, please reach out to the IT department. The IT department can be reached Monday thru Friday, 9:00am to 5:00pm through the following channels: Email: itsupport@georgeandbell.com Phone: +1 (604) 259-6583 ...
Enrolling In Duo
The following guide will walk you through completing Duo's enrollment process. Instructions Please browse and sign-in to your email account at https://portal.office.com to view your enrollment email. Click on the link within the email to start the Duo enroll...
About
Duo is a multi-factor authentication service that is used to add a second layer of defense against unauthorized access to employees accounts. It works by adding an additional login credential - above and beyond your username and password - to gain access to y...
Starting the VPN
The following instructions will walk you through connecting to George & Bell's network using the FortiClient VPN application. Instructions Within the Taskbar double-click the FortiClient shield icon . Alternatively, you can open the FortiClient via the Start...
Configuring Offline Access
The following instructions will walk you through setting up Offline Access on your laptop. Once completed, you will be able to complete Duo authentication requests even if the internet is not available. Upon first signing into the laptop after Duo has been in...
Using Offline Access
When internet access is not available, Duo will prompt asking for your Offline Access code instead of sending you a push notification. If Duo is not functioning as expected while located in a hotel or public space, please turn off your WIFI and re-attempt log...
Accessing Your Account
To login to LiquidFiles, please browse to https://transfer.georgeandbell.com, signing in with your email address and domain password (same password as your laptop login). If logging in from a work laptop, press SSO Login, to sign-in automatically. You will...
Unable to Access Duo Mobile
If you lost your phone or are unable to access Duo Mobile, please reach out to IT Support who will work with you to put in temporary measures to ensure you can continue to gain access to George & Bell services.
Unable to Enroll in Duo
If you receive the following error when clicking on the link provided within the Duo enrollment email, please reach out to IT Support. This occurs when your account is configured to bypass Duo's multi-factor authentication requests; commonly implemented when y...
Enrollment Notification
Periodically, employees will be enrolled and requested to completed training provided by the KnowBe4 service. When enrolled within a training campaign, you will receive the following email message inviting you to start your training. Select the link at the ...
Device Restrictions
Removeable Storage Media To eliminate the possibility of having a laptop compromised via removable storage media such as a USB flash drive or an external hard drive, the following removable storage media is blocked if connected to a company laptop: USB Flash...
Receiving Documents
This guide will walk you through receiving a document securely from a George & Bell representative. This is achieved through a service called LiquidFiles. A recent LiquidFiles update has changed how accessing a document works. Rather than signing in, you'll ...
Sending Documents
This guide will walk you through sending confidential documents securely to a George & Bell representative through the LiquidFiles service. Instructions After a George & Bell representative has initiated a File Request, you will receive an email requesting t...
Adding an Email Account (iOS)
This guide will walk you through setting up the Outlook for iOS app on Apple iPhones. Install Required Apps Install the Microsoft Outlook for iOS from Apple's App Store. Setting up Your Account Please open the Microsoft Outlook app on your phone. If you've...
Adding an Email Account (Android)
This guide will walk you through setting up the Outlook for Android app on Android phones. Install Required Apps Install the following apps from the Google Play Store: Microsoft Outlook for Android Intune Company Portal Please do not sign into the Company...
Configuring AutoArchive
The following guide will walk you through configuring Outlook's AutoArchive feature. Once enabled, email messages older than six months will be moved onto a new PST file located under Documents\Outlook. To learn more about the AutoArchive feature, please se...
Signing in for the First Time
Preparations Prior to starting the sign-in process, please ensure you have the 1Password Emergency Kit handy. If located near the Vancouver office, please ask IT or Administration who can collect and provide you with the document from the office safe. T...
Enrollment Process
This article will walk you through enrolling in 1Password. If you did not receive a 1Password enrollment email, please contact IT Support. Enrollment Within the email, please click the Join Now button to start the enrollment process. A new browser window w...